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Managing customer contact

Restricted contact

We may impose a restriction on your access to our web site services if it is necessary to protect our staff or other users of the services. Where we do this we will explain the restriction that has been applied and why it was necessary. We will create a record of the restriction for administrative purposes, so that the relevant members of staff know that the restriction is in place. This will include you name, contact details and a description of why we have imposed a restriction.

The decision to impose a restriction will be taken, and reviewed, but a manager. We will write to you explaining why we've applied the restriction, and we will review the restriction periodically. We will remove the restriction based on your behaviour in the intervening period.

Single point of contact

We may provide a single point of contact if you or we (or both) believe it will help to create a better outcome for all concerned.

A decision will be made by a manager to give you a single point of contact, this may be where we believe it will be more efficient for us to deal with our relationship with you. We'll make a record of the fact that you have a single point of contact. All relevant staff will know about using it to manage communications between our office and you. It will include your name, contact details and a description of the need to have a single point of contact. We'll review this requirement from time to time.

What are your rights?

We are acting in our capacity to provide you with the service you have subscribed to. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.

For more information on your rights, please see Your data protection rights href="/" Your rights as an individual on the ICO web site.